Chief Operating Officer
Reports to: Executive Director
Position Purpose
The Chief Operating Officer is responsible for the overall operational coordination of ETHSUN and ensures the smooth functioning of administrative, logistical, financial, and organisational activities across all programmes and delivery hubs. The COO serves as the operational backbone of the institution and ensures the effective execution of strategic priorities, programme delivery, international immersions, participant management, and institutional operations.
Key Responsibilities
Operational Coordination
- Coordinate all operational activities of the institution
- Ensure smooth execution of executive programmes and AI implementation sprints
- Supervise internal operational processes and administrative workflows
- Develop and implement operational procedures and internal policies
Administrative Management
- Oversee administrative operations and institutional documentation
- Supervise participant registration and onboarding processes
- Ensure proper management of contracts, records, and institutional files
- Coordinate relations with external service providers and partners
Financial Coordination
- Monitor operational budgets and expenditures
- Coordinate invoicing and payment tracking processes
- Support financial reporting and operational cost management
- Ensure proper administrative financial compliance
Logistics & International Programme Delivery
- Coordinate international immersions and executive residencies
- Supervise accommodation, transportation, and event logistics
- Coordinate venue management and programme scheduling
- Ensure operational readiness for programme delivery across locations
Strategic Operations Management
- Support institutional expansion and operational scalability
- Identify operational risks and implement mitigation measures
- Ensure operational efficiency and quality standards
- Coordinate internal teams and operational reporting
Qualifications
- Master's degree in Business Administration, Operations Management, Management, or related field
- Executive education or international programme management experience preferred
Required Experience
- Minimum 5 years in operations management, executive education, project management, or international programme coordination
- Experience in international organisations, executive training institutions, higher education, or consulting environments is highly desirable
Core Competencies
To apply, send your CV and a cover letter to rh@ethsun.org with the subject line: Chief Operating Officer — Application
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